PRIVACY POLICY

1. Transparency and purpose

Transparency is essential to our relationship with you. In this policy we explain what personal data we process, for what, on what legal basis, for how long y with whom we can share them when you use the website imperialcaspian.com and our services.

This policy applies whenever you provide us with data through the website (contact forms, purchase process, etc.) and when technical navigation data or cookies are generated.

2. Data controller

IMPERIAL CASPIAN TRADE, S.L.
C/ Ávila, 89, 08005 Barcelona (Spain)
Email: info@imperialcaspian.com - Tel: (+34) 933 000 006
(We do not appoint a Data Protection Officer).

3. What data we process

  • Contact and care: name, contact details (email/phone) and the content of your query.

  • Shop/customer (WooCommerce)Identification and contact details, shipping/billing addresses, products purchased, communications related to the order, payment details (managed by the corresponding gateway).

  • Technical navigation dataIP address, device/browser identifiers, logs and cookies necessary; with your consent, cookies from embedded services (e.g. Google Maps, reCAPTCHA) and, if active, statistical analysis.

  • Customer account (only if you create it): credentials and preferences.

We do not ask for newsletter ni CV. We do not carry out profiles commercial nor automated decisions producing legal effects.

4. Aims and legal bases

  • Dealing with queries and requests → pre-contractual measures or consent (art. 6.1.b/6.1.a RGPD).

  • Manage purchases, deliveries and after-sales service. → contract execution (Art. 6.1.b).

  • Invoicing, accounting and legal compliance → legal obligation (art. 6.1.c).

  • Site security, fraud prevention and technical support → legitimate interest (art. 6.1.f), weighted and without undermining your rights.

  • Cookies/embedded services (Google Maps, reCAPTCHA) and, where appropriate, statistical analytics → consent (art. 6.1.a), which you can grant or withdraw in the banner or at Cookie preferences.

5. Conservation periods

  • Consultations: until 12 months.

  • Contractual relationship and invoicing: until 6 years (tax and commercial regulations).

  • Customer accountas long as it is active; after that, blocking for legal periods.

  • Security registers: until 12 months.

  • Cookiesaccording to their purpose and duration (see Complianz cookies document).

6. Addressees and persons in charge

We may communicate data to:

  • Suppliers acting as managers (hosting and mail, security/antispam, maintenance, payment gateways, analytics services if activated).

  • Google Services: Google Maps y reCAPTCHA are loaded only with your consent.

  • Public administrations and authorities where there is a legal obligation.

Some suppliers may be outside the EEA; in these cases, the following apply appropriate safeguards (e.g., Standard Contractual Clauses). Details are provided in the documents generated by Complianz.

7. Rights of users

You can practice access, rectification, erasure, objection, limitation, portability and to withdraw consent at any time by writing to info@imperialcaspian.com.
If you don't agree with the answer, you can complain to the Spanish Data Protection Agency (www.aepd.es).

8. Mandatory nature of the data

The data marked as mandatory in forms are necessary to process your request or order. If you do not provide them, we will not be able to serve you correctly.

9. Minors

Our services are not aimed at children under 14 years of age. If we detect unauthorised data of minors, we will delete it.

10. Security

We implement measures technical and organisational appropriate to protect your data from unauthorised access, loss or alteration.

11. Cookie management

You can set up or change your choice at any time from the banner or the link “Cookie preferences” in the footer. Details of cookies and suppliers are shown in the Complianz cookies document.

 

Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Payments

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.2 Deliveries

For this purpose we use the following data:

  • A first and last name
  • Account name or alias
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.3 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.4 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A home or other physical address, including street name and name of a city or town
  • A telephone number
  • Account name or alias

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.