Shipping:
Transport and Shipping
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The transport is free of charge for all orders over 200 € within mainland Spain and the Balearic Islands.
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For orders of less than 200 €, the shipping costs will be 10 €.
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All consignments including caviar, salmon roe or chilled products are carried out exclusively by cold transport, The product arrives in optimal conditions of conservation (between 0 °C and 4 °C).
Delivery deadlines
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Orders placed before 14:00 h shall be delivered within a period of 24 h.
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Orders placed after 14:00 h will be delivered within approximately 48 h.
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It is the customer's responsibility to provide an address where there is someone available to receive the order.
Imperial Caspian is not responsible for product deterioration if no one is present to take delivery on the agreed date.
Returns:
1. Deadline for returns
Our return period has a duration of 14 calendar days from receipt of the order.
If more than 14 days have passed since your purchase, unfortunately we will not be able to offer you a full refund or exchange.
2. Product conditions
In order to be eligible for a return, the item must be in the following condition unused, in the same conditions in which he was received and in his original packaging.
For food safety reasons, returns of perishable products are not accepted., such as caviar or other refrigerated foods.
3. Non-returnable products
Returns will not be accepted for the following items:
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Perishable or refrigerated products.
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Gift cards.
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Downloadable or digital products.
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Personal hygiene or sanitary products.
4. Return requirements
It will be necessary to submit a proof of purchase or receipt.
The consumer must report the incident “without undue delay”.” (art. 120 RDL 1/2007).
In commercial practice and for sanitary reasons, it is accepted as reasonable timeframe between 24 and 48 hours since delivery.
5. Refunds
Once we have received and inspected your return, we will notify you by email that we have received the product and will send you a confirmation of receipt. approval or rejection of reimbursement.
If approved, the refund will be processed automatically and applied to the original method of payment within a maximum period of 7-10 working days.
6. Late or non-receipt of refunds
If you have not received your refund:
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Check your bank account again.
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Contact your issuing institution or bank.
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If you haven't received your refund after this, please write to us at info@imperialcaspian.com.
7. Items on offer
Only regular priced products can be reimbursed.
Promotional or discounted items are non-refundable.
8. Changes
We only replace faulty or damaged items.
If you need to exchange a product for the same item, please contact us at info@imperialcaspian.com and send it to our address:
C/ Ávila 89, 08005, Barcelona, Spain.
9. Return shipments
To return your product, you must send it to:
C/ Ávila 89, 08005, Barcelona, Spain.
The customer will be responsible for the shipping costs associated with the return.
Shipping costs are non-refundable.
Depending on your location, the delivery time of the exchange may vary.
10. Do you need help?
If you have any questions about returns, please do not hesitate to contact us, contact us
See also our Terms and Conditions of Sale
